ORDERS
Orders with destinations within the United States ship from our US distributor, Penguin Random House. Orders are submitted to the warehouse as soon as they are confirmed, and then take 2–3 days to process prior to dispatch. Once you place your order, you will receive an order confirmation email. When the order ships, you will receive a shipping confirmation email with a tracking number.
Depending on availability, some items in your order may ship separately. If you notice something missing from your shipping confirmation email, please let us know by emailing sevenstories@sevenstories.com with your order number in the subject line and we’ll be happy to check on it for you.
To ensure timely deliveries, your order is sent straight to our warehouse for fulfillment as soon as it is confirmed. Once an order is placed and sent to our warehouse, we are unable to cancel orders or to make any changes to either the contents or the shipping address.
If you enter the wrong shipping address, please keep an eye on your tracking information. If your order is returned to our warehouse we will be happy to reship it for you.
SHIPPING
Depending on availability, some items in your order may need to be shipped separately. Orders that include pre-ordered items will ship in multiple shipments. This should be noted in your order confirmation email.
If you notice something missing from your shipping confirmation email, or notice that your order arrives with items missing, please email sevenstories@sevenstories.com with your order number in the subject line and we’ll be happy to check on it for you.
DELIVERY
In the event that your order arrives damaged or otherwise defective, please let us know right away and we will be happy to help you. Please by emailing sevenstories@sevenstories.com with your order number in the subject line and include details of the book(s) in question in the body of the email. You may also be asked to provide photos of the damaged item(s) and packaging. Please note: You must report any issues within 30 days of receiving your order.
If you believe that your order has been lost or stolen, please get in touch with us straight away by emailing sevenstories@sevenstories.com with your order number in the subject line.
RETURNS
If you need to return all or part of your order, please get in touch with us at sevenstories@sevenstories.com with your order number in the subject line.
Seven Stories will accept returns for U.S. orders for items received which are damaged, defective, or sent in error. To qualify for a return, we ask that you get in touch within 30 days of receiving your order. Unfortunately, we cannot accommodate returns for orders outside of the United States, but we can arrange for refunds or items to be re-sent if they arrive in damaged condition or the items are different than those you ordered.
We are not able to provide return shipping labels, though we can help you to arrange return shipment under some circumstances. We will issue refunds as soon as we receive proof of shipment from the sender or the items arrive at our warehouse, which is usually within two weeks.